The US government lost its in-house digital consultancy, 18F, just weeks shy of its 11th anniversary, leaving many questions about the future of digital services.
Founded in 2014 by Presidential Innovation Fellows, 18F aimed to improve public service through technology. The agency built an impressive portfolio of successful digital projects, including IRS Direct File, a free online tax filing tool that serves 30 million taxpayers annually.
Its approach, championing agile development and user-centered design, allowed for rapid iteration and continuous adaptation. By prioritizing open-source development and collaboration, 18F made government IT more affordable.
The elimination of 18F raises concerns about digital transformation efforts, with some arguing that the loss of technical expertise will be significant. However, current and former team members have taken to social media to share stories of its successes and honor its legacy.
As agencies brace for further personnel cuts, the public may rely on digital services more than ever.
Source: https://etedge-insights.com/technology/how-18f-transformed-government-technology-%E2%88%92-and-why-its-elimination-matters