Starbucks’ new CEO, Brian Niccol, has introduced significant changes, including three-hour employee training sessions. A TikTok clip from @snoopythebarista highlights public backlash over the company’s reversal of its open-door policy—previously allowing free water and bathroom access since 2018 after Black customers were arrested for such inquiries.
Viewers are divided: some find the new initiative shocking, while others criticize it as unfair. For instance, one customer questioned the lack of free water, while another argued that everyone should be required to buy a drink if they ask. Some even expressed frustration over losing free water during their morning visits.
Fellow employees also shared their thoughts in comments, expressing frustration with the situation or planning to avoid work until it changes. Starbucks employees predict that customers who complain will face repercussions, while one claimed the new policy wouldn’t effectively enforce its rules.
Starbucks hasn’t responded to comment yet, leaving the issue unresolved amid ongoing public debate and mixed reactions from both staff and consumers.
Source: https://www.dailydot.com/news/starbucks-no-free-water