A network engineer, Erik, was tasked with installing new switches for a client that had recently rebuilt its network topology. To access the rooms containing vital equipment, he was provided with keys and an after-hours maintenance window was scheduled. The job went smoothly until the monitoring services from another building reported issues, prompting Erik to reboot the lone router in one of the rooms.
However, upon realizing he had left his keys behind in the main lab, Erik found himself locked in the client’s premises. With no way out, he faced a dilemma: wait for morning or call his boss to ask if an extra set of keys was provided. Choosing partial humiliation, Erik’s hunch proved correct when his boss rescued him and discovered that an additional key had indeed been supplied. The issues were resolved, and the job was completed by 2:00 AM, with Erik getting a much-needed rest.
Erik’s experience highlights the importance of careful planning and attention to detail in high-pressure situations like this one. It also shows that even quick thinking can sometimes be overpowered by better judgment. Share your own tales of tech support gone awry or a close call that turned out well, and we might feature them on our Monday “Who, Me?” series.
Source: https://www.theregister.com/2024/11/25/who_me