To thrive in the age of AI, organizations must transform their business processes to take full advantage of this technology. Simply providing AI tools is not enough; businesses need to integrate AI into their daily operations to reap the benefits.
The challenge is familiar – just as cloud computing and mobile devices required new approaches to business processes, AI adoption necessitates similar changes. To create real value through technological innovation, organizations must modify existing processes, re-evaluate task expectations, and invest in new safeguards to mitigate novel risks.
Consider a company’s knowledge base search process. When using AI-powered tools, new risks emerge – such as exposure of sensitive information. Mitigating these risks requires building new security controls into the process.
To adapt business processes for the AI era, four steps can be taken:
1. Identify impacted processes: Determine which existing processes require change due to AI investments.
2. Consult process owners: Engage with those who know best what needs to change within a process to accommodate AI.
3. Identify opportunities for expansion: Consider how AI adoption will impact future business processes and identify opportunities to streamline tasks.
4. Integrate AI directly into processes: Embed AI features into existing processes, rather than relying on external tools.
By embracing these steps, businesses can transform their processes in ways that unlock the full potential of AI technology. This transformation is crucial for companies to thrive in the age of AI and stay ahead of the competition.
Source: https://www.rtinsights.com/the-role-of-business-process-transformation-in-successful-ai-adoption