The Social Security Administration has updated its policies on new anti-fraud measures for benefit claims, which will go into effect on Monday. Under the changes, more beneficiaries can apply by telephone, but those flagged for potential fraud risks will be required to visit an agency office in person.
The SSA now allows all claim types, including retirement, survivor, and spousal or children’s benefits, to be completed over the phone, as well as Social Security disability insurance, Medicare, and Supplemental Security Income. However, beneficiaries who are flagged for potential fraud will need to visit a local office to have their claims processed.
The agency estimates that around 70,000 claimants per year may be flagged out of 4.5 million telephone claims. Beneficiaries who are not flagged can complete their claims entirely over the phone. The SSA has not made changes to direct deposit information, which it previously said would require in-office visits.
Critics argue that the new policies may make accessing benefits more difficult for vulnerable populations, such as seniors and people with disabilities. Some have expressed concerns about the tight timeline under which the policy changes are being implemented, citing a recent website crash and increased phone hold times.
Advocates, including AARP, are urging the agency to reconsider its approach, advocating for a clearer communication strategy and more time for beneficiaries to understand the new policies. The Social Security Administration’s update is seen as a positive development, but its impact on vulnerable populations remains uncertain.
Source: https://www.cnbc.com/2025/04/09/social-security-updates-anti-fraud-measures-for-benefit-claims.html