A JPMorgan Chase customer, Rebecca Dobbs, is suing the bank after a scammer drained nearly half a million dollars from her account. The scam involved someone posing as a Chase employee who manipulated caller ID to gain her trust and initiated 11 unauthorized wire transfers. Despite reporting the fraud in November 2023, Chase has recovered only $35,000 and refuses to reimburse the rest, leaving Dobbs with a loss of approximately $440,000. Her lawyer claims she did not authorize the transfers, citing that customers expect banks to keep their money safe and take reasonable action to prevent such incidents. The case is currently pending arbitration.
Source: https://dailyhodl.com/2025/04/12