Sam’s Club has announced plans to remove its self-checkout kiosks and traditional checkout lanes nationwide, including Corpus Christi locations. The retail warehouse chain will rely solely on its app-based “Scan & Go” system, which allows customers to scan and pay for items as they shop.
The move is part of a broader effort to redefine the club model and set a new standard in retail. Sam’s Club introduced the concept at its Grapevine, Texas store, where AI technology verifies purchases through image classification as customers exit. This means receipt checkers will also be phased out.
Shoppers in Corpus Christi have mixed feelings about the change. Some, like Grant Grisham, who has already used Scan & Go, are comfortable with the technology, while others, like Ivan Rodriguez, prefer a hybrid system that combines old and new ways of shopping.
Experts say the shift may not lead to job loss but could change how employees support customers. Dr. Nikki Changchit, a business analytics professor at Texas A&M University-Corpus Christi, emphasizes the need for employee training to help customers adapt to the technology.
The AI system uses computer vision to identify products at checkout, recognizing items like bananas and Coke cans with high accuracy. However, no timeline has been provided for when the change will take effect in Corpus Christi.
Source: https://www.kristv.com/news/local-news/in-your-neighborhood/corpus-christi/southside/sams-club-plans-to-eliminate-all-checkout-lanes-and-self-checkout-in-favor-of-scan-go