Aldi’s unique approach to managing cashiers is a key part of its low overhead strategy and efficient checkout process. By allowing employees to sit down at the register, the company reduces labor costs and increases productivity. According to Aldi’s own testing, sitting down while ringing up items allows cashiers to scan faster, which keeps lines moving and customers satisfied.
Aldi’s cashiers are required to scan an average of 1,200 items per hour, making their job physically demanding. By providing a seat, the company helps employees work more efficiently and reduces fatigue. This approach has been shown to increase checkout speed and keep labor costs low.
To further optimize efficiency, Aldi uses large barcodes on items, encourages customers to pre-insert their credit cards, and requires shoppers to bag their own items in a separate area. These measures help reduce wait times and keep the overall shopping experience smooth. By implementing these strategies, Aldi is able to maintain its reputation as one of the most affordable grocery chains while keeping costs low for customers.
Source: https://www.tastingtable.com/1839396/why-aldi-cashiers-sit-at-register