Sony has temporarily suspended the sales and shipments of its flagship smartphone, the Xperia 1 VII, in Japan due to reports of widespread issues with the device. According to Sony, multiple users have reported that their devices are turning off on their own, rebooting sporadically, or failing to turn on entirely.
The issue is affecting a significant number of devices and has led Sony to limit sales and shipments to only the Japanese market. However, it’s unclear if similar issues exist in other regions, as there is no official information available at this time.
For owners of affected devices, Sony recommends the following steps: holding down the power and volume up buttons for 20 seconds to recover the device, applying the latest software update, and backing up data. If these steps don’t resolve the issue, users are advised to contact Sony’s customer service center.
Sony is still investigating the cause of the problems, but its advice suggests that a software update may be sufficient to fix the issues. However, there’s also a possibility that hardware problems are at play, which could have significant implications for Sony’s mobile ambitions.
The Xperia 1 VII was launched in May and has been available in limited markets since then. Its high price and lack of compelling features make it a challenging device to market, and this latest issue may prove critical to Sony’s success in the competitive smartphone market.
Source: https://www.phonearena.com/news/sony-xperia-1-vii-sales-suspended_id171992