A grieving family used an AI chatbot to reduce their hospital bill from $195,000 to just $33,000 after discovering duplications in billing and improper coding. The family’s brother-in-law passed away due to a heart attack, leaving them with a massive medical debt.
To dispute the bill, the family had to navigate complex medical terminology and codes. However, an AI chatbot called Claude helped break down the charges, identifying unnecessary duplication of services and incorrect coding. This analysis allowed the family to negotiate with the hospital, ultimately reducing their bill by $162,000.
The hospital initially made up its own rules and prices, taking advantage of patients who may not understand the billing process. However, thanks to Claude’s help, the family was able to expose these practices and get a fairer settlement. The AI chatbot also assisted in drafting correspondence and preparing for potential legal action against the hospital.
The outcome is a significant win for families like this one, who are often left with substantial medical bills after a loved one passes away. By leveraging AI technology, they were able to take control of their situation and get a more reasonable settlement.
Source: https://www.tomshardware.com/tech-industry/artificial-intelligence/grieving-family-uses-ai-chatbot-to-cut-hospital-bill-from-usd195-000-to-usd33-000-family-says-claude-highlighted-duplicative-charges-improper-coding-and-other-violations