Salesforce is set to provide AstraZeneca with its “Agentforce Life Sciences” platform. This AI tool integrates data from medical, commercial, and field organizations to create a personalized customer management system. The goal is to help the pharmaceutical company advance its data- and AI-based management of healthcare professionals and deliver tailored experiences for medical staff.
The partnership will utilize MuleSoft’s Agent Fabric and Model Context Protocol (MCP) standards. This collaboration aims to link insights across various departments on one platform, enabling frontline staff and AI agents to work together seamlessly. AstraZeneca plans to use the platform to build a more integrated customer management system that can be applied globally.
The agreement is seen as an opportunity for Salesforce to support AstraZeneca’s efforts in delivering innovative therapies to patients faster. The partnership also highlights the growing importance of AI agents in companies, particularly in the healthcare industry where regulatory compliance and data security are crucial.
Source: https://biz.chosun.com/en/en-science/2025/12/18/OLBNDIGN5VFRDETMDOJG6QOMVM