Artificial intelligence (AI) is shifting its focus from chatbots to a more advanced technology called agents. These agents can handle complex tasks such as client onboarding, expense approvals, and customer service requests with minimal human oversight. According to OpenAI’s CEO Sam Altman, agents are the “next giant breakthrough” in AI.
Several major companies, including Salesforce, have partnered with leading providers like Accenture, FedEx, and IBM to install AI agents at over 200 businesses worldwide. This move indicates a significant advancement in digital labor capabilities, enabling machines to perform tasks that were previously exclusive to humans. As technology continues to evolve, it’s clear that AI agents are set to revolutionize the way work is done.
Source: https://www.bloomberg.com/news/articles/2024-12-13/ai-agents-and-why-big-tech-is-betting-on-them-for-2025