Capital One customers face technical issues with online services due to a problem with third-party vendor FIS Global. The issue has caused payment processing, deposit, and bank access problems for some users.
The bank stated that it is working with the vendor to resolve the issue, which was caused by a power outage at FIS Global’s facilities. Capital One customers are being informed of the technical issues through its app and website, where they receive messages indicating that the bank is working to fix the problem as quickly as possible.
Thousands of users have reported problems on Downdetector, with some experiencing difficulties paying bills or accessing their money online. The FIS Global spokesperson said that work to finalize posting of transactions affected by the outage will be completed today.
Source: https://edition.cnn.com/2025/01/17/business/capital-one-outage-direct-deposits/index.html