A car salesman is speaking out against a coworker who allegedly ruined a potential sale by talking to the customer after they had signed at the desk and were waiting for finance. The salesman, Costa, claims that his colleague’s actions led to the customer deciding not to proceed with the deal.
Costa explains that his coworker, a receptionist, told the customer that she could lower their payment when trading out of their vehicle due to negative equity. However, this was misleading information, as the new payment would likely be higher due to factors such as credit and depreciation.
Costa believes that if it’s not your sale, you need to “zip it” and let the other salesperson work with the customer. He argues that his role is to help people get a reliable vehicle, rather than screwing them out of a good deal.
The incident highlights the challenges faced by car salespeople, who are often stereotyped as being pushy and dishonest. However, Costa’s story showcases an honest employee working at a dealership and raises questions about the impact of inflation on the used car market.
In this context, Costa explains that many people are using their vehicles for secondary income, leading to high mileage and negative equity. He advises against using personal vehicles as commercial vehicles and emphasizes the importance of maintaining long-term relationships with customers to offset potential losses.
The story raises questions about the ethics of sales practices in the used car industry and highlights the need for transparency and honesty in this often-misunderstood profession.
Source: https://www.motor1.com/news/763412/receptionist-ruins-car-sale