A CrowdStrike bug caused chaos in the tech world last week, with third-party vendors working to repair issues and support customers. As a token of appreciation, these vendors received a $10 Uber Eats voucher from CrowdStrike. This gesture sparked mixed reactions, with some seeing it as an attempt to show gratitude, while others felt it was insufficient considering the scale of the disruption.
Some experts compared the vouchers to office pizza parties, which are meant to boost morale but don’t address underlying issues. In reality, $10 on Uber Eats might not even be enough to buy a decent meal.
Meanwhile, cybercriminals saw the outage as an opportunity to set up fake websites and harvest sensitive information or breach devices. This led to increased caution among users, who were already frustrated by the limited options available for those affected by the bug.
The vouchers also caused confusion about whether CrowdStrike was compensating customers for their losses. While some thought they would receive a $10 voucher, others were not entitled to compensation. The actual cost of the outage is estimated at up to $5.4 billion, but it’s unclear if CrowdStrike will provide financial remuneration to affected customers.
Source: https://edition.cnn.com/2024/07/24/business/crowdstrike-outage-uber-eats/index.html