A Delta Air Lines passenger was forced to give up his first-class seat for a service dog on a recent flight, sparking outrage among travelers. The incident occurred when the traveler was informed 15 minutes before boarding that his seat was no longer available due to “something changing.” However, he discovered that his seat had been taken by a dog, prompting him to take to social media to express his frustration.
Delta’s customer support explained that passengers may be relocated to accommodate service animals and that there was nothing they could do to resolve the issue. The airline maintains its policy of providing seating for passengers with disabilities, including those traveling with service animals.
The incident has raised questions about the growing number of emotional support animals on flights and whether they are being misused. Travel experts have weighed in, with some questioning Delta’s decision to bump a paying passenger from first class to accommodate a dog in the bulkhead.
Source: https://www.sfchronicle.com/travel/article/delta-passenger-service-dog-seat-19996794.php