A Delta Air Lines passenger has shared their furious experience after being allegedly forced to give up their seat on a recent flight to accommodate a service dog. The passenger, who had initially been upgraded to first class, was downgraded 15 minutes later and saw the dog take their spot.
The passenger took to Reddit to express their frustration, calling the decision an “absolute joke” and questioning why they should be punished for the behavior of others. They claim that support staff told them there was nothing they could do about the situation.
Delta has responded to the customer’s complaint, stating that service animals are routinely accommodated on the airline without impacting customer seat assignments. The company invites the customer to contact them directly if they have any further concerns.
Reddit users had a mixed response to the passenger’s story, with some empathizing and others telling the customer to “suck it up.” Some users questioned the legitimacy of the dog’s service animal status based on the attached photo, while others offered humorous explanations for why they would give up their seat.
Source: https://people.com/delta-passenger-upset-seat-dog-8765568