A family from Pembroke, North Carolina, was denied boarding on a Royal Caribbean cruise due to an error involving their son’s student ID. Shannon Nutting and her four children had been looking forward to the trip for over a year, but were told they couldn’t board because the school ID wasn’t acceptable.
Despite having verified with Royal Caribbean that the ID was valid, staff at the port refused to let them on board. The family was left stranded at the port while their ship sailed away without them. Nutting’s travel agent tried to get answers from Royal Caribbean, but was met with excuses and eventually offered a full refund or alternative options.
The family was unhappy with these offers, feeling that they didn’t receive adequate compensation for their expenses. They claim that they had done everything correctly and were not at fault. The incident has raised concerns about the need for better training and communication among cruise staff to prevent such errors in the future.
In response to the incident, Royal Caribbean provided additional training to staff at the port and offered a full refund or alternative options. However, Nutting’s family felt that these offers did not provide sufficient compensation for their ordeal.
Source: https://abc7chicago.com/post/north-carolina-family-devastated-royal-caribbean-cruise-line-wrongfully-says-teen-cant-board/16063460