A fatal shooting in New York City has left health insurance workers fearful for their safety and feeling under attack for their work. The killing of UnitedHealthcare’s CEO, Brian Thompson, sparked an outpouring of online vitriol towards the industry, with many employees fearing backlash.
Health insurers have increased security measures since the killing, with companies such as Centene boosting protection for executives and moving events online due to concerns about safety. In a video message, Andrew Witty, UnitedHealth Group’s leader, reassured worried employees that they can ask for help if needed.
However, tensions remain high, with Minnetonka police records showing officers had taken calls at United in recent days, including one where they asked a journalist to leave the property. Industry executives described people feeling “traumatized” and “scared”, with some expressing frustration that the industry is unfairly portrayed as villainous.
The killing has also highlighted the growing frustration among Americans with the healthcare sector, which has been plagued by high costs and bureaucratic hurdles. Many believe that insurers play an essential role in keeping costs down and helping patients access care, despite acknowledging imperfections in their business practices.
As the industry seeks to move forward, leaders must recognize the pent-up frustration of Americans and address systemic issues that contribute to the sector’s challenges. In a message to employees, Witty stressed the positive impact of UnitedHealthcare on people’s lives and encouraged them to remember the importance of their work.
Source: https://www.nytimes.com/2024/12/11/us/health-insurance-uhc-ceo-shooting.html