Marks & Spencer (M&S) has ended its contract with an Indian provider for its IT service desk following a cyber attack, according to reports. The company is now believed to be exploring alternative options for managing its IT support services.
In 2022, M&S partnered with the Indian firm to provide its IT service desk capabilities, aiming to enhance employee productivity and reduce costs. However, the partnership reportedly suffered due to security breaches and issues related to data protection.
As a result of the cyber attack, M&S has decided to terminate the contract with the Indian provider. The company is now assessing its options for finding a new supplier that can provide reliable and secure IT support services to meet its needs.
Source: https://www.ft.com/content/289ec371-2ed4-425a-9bd0-c34e6db397ba