Former Nintendo marketing leads Kit Ellis and Krysta Yang express concerns that the company’s approach to dealing with backlash over high prices for its Switch 2 console may lead to long-term consequences, including alienating passionate fans. The duo discusses how Nintendo tends to ignore criticism, choosing instead to “pretend it didn’t happen” rather than engaging in a response, which can perpetuate a cycle of anger and frustration among consumers. This approach, they argue, could ultimately harm the company’s reputation and relationships with its most dedicated supporters.
Source: https://www.gamesradar.com/hardware/switch-2-is-nintendos-fastest-selling-console-despite-high-prices-former-nintendo-marketing-leads-say-youre-basically-teaching-them-that-they-can-continue-to-do-this