OnePlus is taking steps to address an error on its latest smartwatch, the OnePlus Watch 3. The device features a typo on the back of the watch, where “Meda in China” instead of “Made in China” is printed. To compensate, the company is including a physical letter with pre-order shipments explaining the situation and offering customer options.
Buyers can either keep the watch or return it. OnePlus is working to produce new units without the typo. The move shows the company’s commitment to addressing its mistake and ensuring customers are aware of their options. An apology letter in the box includes explanations from OnePlus, as well as instructions for affected customers to contact support if needed.
This gesture highlights OnePlus’ dedication to customer satisfaction and product quality. Despite the minor issue, the company is taking responsibility and providing a solution.
Source: https://www.androidcentral.com/wearables/oneplus-watch-3-pre-orders-are-arriving-with-an-apology-letter