The 18th annual Roots Picnic in Philadelphia was marred by incompetence, poor communication, and lack of reliable hospitality, leaving thousands of attendees frustrated and seeking refunds or apologies from organizers. Despite rain delays being expected, the festival’s handling of the situation fell short, with attendees facing long wait times, inadequate facilities, and a general sense of disorganization. The event’s high ticket prices only added to the frustration, with many calling it the “Philly Fyre Festival.” Organizer Questlove attempted to downplay the issues in his post-event apology, but it’s clear that the how matters more than the what – effective communication and foresight are crucial when charging high ticket prices.
Source: https://www.theroot.com/questlove-explains-why-his-philly-event-was-a-disaster-2000043372