Samsung has denied a $250 refund to a customer who wanted to return their Galaxy S26 Ultra phone after keeping it. In an unusual move, a support representative initially offered a discount in exchange for not returning the device.
The offer was made by Samsung’s customer support on social media and sparked curiosity among fans of the series. However, the company quickly backed down from the claim, stating they cannot offer any compensation for Galaxy S26 orders.
This incident highlights that sometimes unexpected offers can be misinformed or a one-time mistake. Samsung has now ended the “keep the phone” discount era, denying customers any special perks after purchasing their device.
Source: https://www.sammobile.com/news/was-samsung-really-paying-customers-to-stop-galaxy-s26-ultra-returns