Samsung is facing controversy over its return policy for the Galaxy S26 Ultra smartphone. A customer shared their experience on Reddit after being offered a $250 discount instead of a full refund when trying to return the device due to low brightness issues with the ‘privacy display’ feature.
The issue was first noticed by some users who found the screen’s brightness inadequate, despite its intended purpose to prevent others from peeping into the phone. Samsung is not offering this same discount for previous models like the S25U or S24U, which also had similar complaints.
Some users argue that a $250 discount may be insignificant compared to the device’s original price tag. For instance, in Germany, the MSRP for the Galaxy S26 Ultra was 1450€, while it can be purchased new for 1120€ outside of Samsung shops. This means that even if the customer paid the full price, a $250 discount would still be relatively modest.
Another user shared their own experience with the company’s return policy, stating that they were offered only a 10% refund instead of a full return when trying to return their device. They explained how they negotiated with Samsung and managed to secure a lower amount by trading in their old phone.
The incident highlights concerns about Samsung’s return policy and its potential bias towards certain models. As the debate continues, it is essential for consumers to carefully review the terms and conditions of any return or exchange offer before making a decision.
Source: https://www.ndtvprofit.com/technology