The Social Security Administration (SSA) is implementing new identity verification procedures to enhance security and safeguard Social Security records. Starting March 31, 2025, individuals will need to prove their identity in person for certain transactions, such as direct deposit changes and benefit claims.
To comply with the new requirements, those who cannot use the online my Social Security account will need to visit a local SSA office or call 1-800-772-1213 to schedule an in-person appointment. The agency recommends calling ahead to request an appointment for a smoother process.
SSA is also introducing the Account Verification Service (AVS) to prevent fraud associated with direct deposit changes. This service provides instant bank verification and will help ensure timely payments.
The new measures aim to protect Social Security records and benefits from fraudulent activity while expediting service. However, some individuals may face challenges due to limited computer knowledge or mobility issues.
As a caregiver for an elderly SS recipient, you can create a “my Social Security” account at www.ssa.gov/myaccount/ if needed. For those with questions or concerns about the changes, SSA recommends visiting their website or contacting their customer service directly.
Note: Due to the complexity of the topic, some comments have been removed to maintain readability and focus on essential information.
Source: https://blog.ssa.gov/social-security-strengthens-identity-proofing-requirements-and-expedites-direct-deposit-changes-to-one-day