The US Social Security Administration (SSA) has announced new measures to tighten identity verification for millions of Americans who file for benefits by phone. The agency plans to require these claimants to use an online system or provide documentation in person at a field office, citing the need to combat fraud.
However, the change poses significant challenges for elderly and disabled customers, many of whom lack access to computers or have limited mobility to visit field offices. Acting Commissioner Leland Dudek acknowledged that the new requirements will create hardships, particularly for vulnerable populations.
Dudek explained that the changes are intended to prevent identity theft and ensure that benefits reach the right customer at the right time. He cited a previously announced shift requiring online authentication for direct deposit transactions as an example of how the agency is reducing losses due to fraud.
Despite concerns raised by some officials, including Acting Deputy Commissioner Doris Diaz, Dudek emphasized his commitment to monitoring the situation closely and taking action if necessary. The SSA will train employees over two weeks before implementing the new measures.
The changes have been met with criticism from advocates and Democrats, who argue that the cuts in Social Security funding are part of a broader effort by President Donald Trump’s administration to undermine the agency’s operations. A Senate confirmation hearing is scheduled for March 25 to consider Frank Bisignano as the permanent Social Security commissioner.
Source: https://www.washingtonpost.com/politics/2025/03/18/social-security-musk-trump-doge