Tesla’s “Actually Smart Summon” feature has been touted as a game-changer for car owners, allowing them to remotely move their vehicles with ease. However, the latest update to this feature has caused problems for at least one owner.
Jamie, a Tesla owner from Nova Scotia, was excited to try out the new “Actually Smart Summon” feature on his vehicle. He had been relying on it for four and a half years, using it to park his car in its designated spot every day. But after receiving a firmware update, the feature stopped working altogether.
The issue is not just minor, as Jamie has tried contacting Tesla customer service multiple times, only to be told that they can’t provide any help beyond suggesting a software reset. The local service center was also unable to offer a solution, despite confirming that the problem exists.
This incident highlights one of the challenges with rolling out new software updates, especially for autonomous driving features. While it may seem like a minor issue, it’s essential to ensure that such features work consistently and reliably, even in niche situations.
In fact, this is not an isolated incident. The article mentions that other owners have reported similar issues, further emphasizing the need for Tesla to address these problems promptly. As Jim Starosta commented, “Tesla needs a ticketing system through the app that allows for firmware issues,” which would enable users to track and receive updates on when fixes are expected.
The importance of reliable software updates cannot be overstated, especially in situations where the stakes are higher than just one person’s parking spot. It’s crucial for companies like Tesla to prioritize user feedback and work towards creating more robust and consistent features that meet their customers’ needs.
Source: https://electrek.co/2024/11/04/tesla-updated-its-summon-feature-now-this-owner-cant-get-to-his-car