Walmart is testing body-worn cameras in its US stores as part of a pilot program aimed at improving worker safety. The tech, widely used in law enforcement, is being expanded into retail to help deter conflict and prevent theft.
The company has started giving store-level associates the devices, which are being worn by some employees at various locations. Signs have appeared at entry points warning shoppers that body-worn cameras are in use. However, it’s unclear how many stores are participating in the program.
A Walmart spokesperson said the pilot is a test of new technology and will be evaluated before any long-term decisions are made. The company aims to improve worker safety, not as a loss prevention tool, but by reducing conflicts with customers.
Staff guidelines for using body cameras emphasize recording incidents where customer interactions are escalating and advise employees not to wear devices in break areas or bathrooms. After an incident occurs, staffers must discuss it with another team member before logging the event.
Industry experts have differing opinions on the effectiveness of body-worn cameras. Some argue that they can deter conflict and improve safety, while others claim they may be used for surveillance rather than de-escalation.
The Retail Workers Alliance said body cameras are just one tool retailers use to address safety concerns. TJX Companies, which operates off-price stores like TJ Maxx and HomeGoods, has already started using body cameras in its stores.
While some companies see benefits from body-worn cameras, others have had mixed experiences. A former retail employee expressed skepticism about the effectiveness of the devices, stating that being threatened with violence was a regular part of their job, regardless of whether they wore a camera.
Source: https://www.cnbc.com/2024/12/17/walmart-employees-wearing-body-cameras.html