Yum! Brands, the world’s largest restaurant company, has announced a strategic partnership with NVIDIA to deploy multiple AI solutions in 500 restaurants this year. The partnership aims to enhance team member experience, speed operations, and improve customer satisfaction.
The collaboration will utilize NVIDIA’s technology to build new AI-accelerated voice ordering agents, which are being deployed across various Yum! Brands locations. These agents use generative AI to process complex menu orders, understand natural speech, and suggest add-ons, increasing accuracy and customer satisfaction.
Yum!’s industry-leading digital technology team has developed Byte by Yum!, a proprietary AI-driven restaurant technology platform. The company aims to advance its AI-accelerated strategy using NVIDIA’s NIM microservices and Riva, enabling scalable inference costs and large-scale deployments.
The partnership will also focus on computer vision software to analyze drive-thru traffic and explore new use cases for AI in restaurant operations. Yum! plans to deploy applications analyzing performance metrics across thousands of locations to generate customized recommendations for managers.
With the NVIDIA AI Enterprise software platform, Byte by Yum! is streamlining AI development and deployment through scalable infrastructure in the cloud. This partnership will help Yum! accelerate its ambition to deliver leading-edge AI-powered technology capabilities globally.
Source: https://blogs.nvidia.com/blog/yum-brands-ai