Companies are facing a major problem as they over-rely on generative AI tools, leading to a decline in organizational knowledge and critical business insights. This phenomenon, known as “knowledge decay,” causes workers to forget skills, rely on outdated processes, and produce low-quality work. As a result, entire departments struggle to maintain productivity, and trust in information erodes. To stop this downward spiral, employers must ensure that AI is only used when it adds value, rather than wasting time and resources.
Source: https://futurism.com/future-society/companies-embraced-ai-rotting-away